We want you to love using Findlovve. This policy explains how premium plans, cancellations, and refunds work.
1. Premium Plans
- Findlovve Plus — ₹499 for 30 days (inclusive of GST)
- Findlovve Gold — ₹999 for 30 days (inclusive of GST)
- Payments are collected as a one-time UPI transfer. Plans do not auto-renew. When your 30-day access ends, you simply choose to pay again if you'd like to continue.
2. Cancellation
Because plans do not auto-renew, there is nothing to cancel. Your account will automatically drop back to the Free tier at the end of your 30-day period.
If you change your mind within 5 minutes of a successful payment and haven't used any premium feature, email refunds@findlovve.com for a full refund (see Section 3).
3. Refund Eligibility
Full refund (100%)
- Within 5 minutes of your first-ever premium purchase, provided no premium feature has been used.
- If Findlovve suspends or terminates your account without cause.
- Duplicate payment for the same order.
- Payment successfully deducted from your bank but premium not activated within 24 hours.
Partial refund
- If Findlovve makes a material downgrade to premium features during your active 30-day period, you may request a pro-rated refund for the remaining days.
No refund
- After 5 minutes of purchase if you've already used a premium feature (super likes, see-who-liked-you, unlimited swipe, rewind, boost, etc.).
- If your account is terminated for violating our Terms or Community Guidelines.
- Change of mind after the 5-minute window.
4. How to Request a Refund
Email refunds@findlovve.com with:
- Your registered email or phone number.
- The Findlovve Order ID (starts with
FL) shown in the payment modal. - The 12-digit UPI reference (UTR) you submitted, and the UPI app you paid from.
- Brief reason for the refund request.
Our team responds within 48 hours. If approved, the refund is initiated back to the same UPI ID/bank account you paid from within 5–7 business days (banks may take up to 10 business days to reflect).
5. Payment Method
We accept payments directly via UPI. Any UPI app works — GPay, PhonePe, Paytm, BHIM, Amazon Pay, WhatsApp Pay, or your bank's own UPI app. There is no card, net-banking, or wallet processor between you and us.
6. Chargebacks & Disputes
UPI transactions cannot be charged back like card payments. If you paid but weren't upgraded, please email refunds@findlovve.com with your Order ID and UTR — we'll resolve it within 24 hours.
7. Failed or Mis-typed UTR
If you accidentally submitted a wrong UTR, or your payment failed after money was deducted, email refunds@findlovve.com immediately with a screenshot of the debit from your UPI app. We'll verify with your bank's reference and activate premium (or issue a refund) within 24 hours.
8. GST / Invoices
Every purchase generates a GST-compliant invoice, emailed automatically. To request a GST-registered business invoice, email billing@findlovve.com with your GSTIN.
9. Contact
Refund-related questions: refunds@findlovve.com. See our Contact page for other support.